Shipping & Returns

In cases where single items are delivered, it is expected that the receiver has time to properly check for damage and sign the delivery docket accordingly. It is also expected that the delivery driver should be able to wait for such inspections to take place.

In cases where deliveries contain multiple items (e.g. a bundle or pallet load of Easy Access products), and the receiver is unable to inspect the goods at point of delivery, the following is expected of the receiver:

- Sign for the delivery as received in good clean condition, noting "TBI" (to be inspected) on the proof of delivery.

- Inspect the pallet exterior and contents thoroughly within 7 business hours of delivery. Any damages must also be reported to Easy Access by email within this timeframe. Accepted business hours are from 7AM to 5PM Mon-Fri.

- If any damage is identified prior to opening the packaging, the receiver is required to obtain clear photographic evidence of all sides of the package before proceeding to unpack the goods. This evidence must be submitted to Easy Access within the allowed timeframe.

- If the packaging is in good condition, but damage is identified within, the receiver must notify Easy Access within the allowed timeframe, together with relevant photographic evidence.

- All damaged goods must be retained until the enquiry has been acknowledged and confirmed resolved by Easy Access.

The receiver has 10 business days to return an item, from the date it was received.

To be eligible for return, the item/s must comply with the following requirements:

- Items must be unused and in the same condition as the goods were received.

- Items must be in the original packaging.

- Items must include return documentation issued by Easy Access.

If goods are being returned due to a change of mind, prior approval by Easy Access must be granted for the return. Approved goods being returned due to change of mind will incur a restocking/handling charge of 15%, however, returns with incomplete or invalid return documentation may incur additional fees up to 20% of the return value.

- Returns must not be given to sales reps.

- Returns will not be accepted without proper documentation and authorization from Easy Access.

If a product is faulty, or you have received an incorrect item, notification to Easy Access must be made within 10 business days of receiving the product.

Once we have received your item/s back to our warehouse, they will be inspected for condition and the information checked. If your return is approved, a credit will be issued to your account. You will receive notification, including investigation results as to the outcome of your credit application.

Requests for Proof of Delivery must be made within the billing period of the associated invoice date. After this period, no liability will lie with Easy Access Co (1999) Ltd for proof of delivery. Requests outside this timeframe will not qualify for compensation in any form.