For Stores

REACH IT THE EASY WAY!

Easy Access Co. is a NZ-based manufacturer, importer and supplier of height access equipment for the
professional and trade markets in New Zealand and across the world.

Our commitment is to support our customers with safe and compliant solutions for efficiently working at height.

Our Kiwi, can-do roots, combined with the scale provided by our export markets, allows us to respond
quickly to our customers’ needs with the power of our inhouse design and production resources behind us.

By staying ahead of global trends, and listening closely to our NZ customers’ needs, we continually improve and enhance our range with the addition of new products and innovations to existing products.

Store support programme

Easy Access’s store support programme is run by our team of knowledgeable sales staff who exclusively represent Easy Access. Our sales team covers the entire country with regular visits, offering the following support to stores and end user customers.

-Instore training on Easy Access products and height access safety
compliance requirements

-Instore signage, display products and merchandising support

-Representation at, and active contribution to instore promotional events

-Advice and assistance with ascertaining the needs of individual customers

-On-site consultation and product demos with end user customers

-Instore training at customer events, supported by printed training resources, and certificates for successful completion by participants

-Regular promotions for stores to offer customers seasonal special deals on Easy Access products.

HOW CAN WE HELP YOU?

Our Customer Services team is available via phone or email during our regular office hours shown here. We will answer any of your questions and help to make it easy for you to sell Easy Access products to your customers.

Alternatively this website also provides you with:

- Downloadable Assembly Instructions
- Helpful Info Sheets
- Show-Me and How-To Product Videos

CUSTOMER SERVICE HOURS AND CONTACT DETAILS

MONDAY - FRIDAY (Excluding public holidays) - 7AM - 5PM
Phone: 0800 394 222 or +64 9 431 1055
Fax: 09 431 8110
Email: sales@easyaccess.co.nz

entering orders

Here at Easy Access Co. we are delighted to offer you easy ordering; simply send in an order via the below method before 10am and we will aim to dispatch your goods the same day! This excludes products that are made to order, which will have a longer lead-time.
For prompt entry of your orders:

- Email to sales@easyaccess.co.nz
- Fax to 09 431 8110 or
- Call us on 0800 394 222

You will receive a fax or email back with an order confirmation when the order has been entered into our system. If there is an item on back order this will be noted on the order confirmation along with an estimated due date. In the case that the due date changes again we will endeavor to keep you updated with a phone call.

Returns

Easy Access Co. is happy to accept product back if your customer changes their mind and cancels the order. A restocking fee may be charged on goods returned unless sent in error by Easy Access Co.

FREIGHT-DAMAGED PRODUCTS

Easy Access Co. is happy to replace any products damaged in transit providing they have been correctly signed for and the damage has been noted on the Proof of Delivery. It is the responsibility of the receiver to check all deliveries thoroughly, sign for them appropriately and to advise us within 24 hours of receipt of the damaged goods.

Should a damaged product be discovered after signing for delivery, please do contact us as soon as possible. While we will be unable to claim from the freight company, we may be able to provide a discount on replacement items, or another suitable solution.

CREDIT REQUESTS

Please contact us should you require a credit for any reason. After gathering details, we will issue a credit if deemed justified, or advise otherwise. We will be happy to discuss alternative solutions at this time. Credit requests for faulty items - we will investigate and replace any still within their warranty free of charge. Some products may require inspection before a replacement is sent or the product is repaired.

Invoices and Statements

If you are currently receiving invoices and statements by post and would prefer it to via email, simply email accounts@easyaccess.co.nz with your preferred email address and we will update our system.

Brochures and Pricelists

We offer free marketing materials on our products. Contact us if you would like to receive these in either hard copy or email. Make sure you are on our mailing list for regular promotions that you can use to provide your customers with super special deals for Easy Access equipment.